Our Team

At Your Service

Meet Flow Utility Management’s all-star team. Together, we’ve created some of the most formiddable energy saving techniques and now, we’re here to share them with you.

Chris Oates


Prior to creating Flow Utility Management, LLC in the spring of 2008, Mr. Oates spent over 9 years as the Director of Energy Management for a large multifamily management company. He continues to focus his energy management expertise on multifamily properties having managed energy and/or performed energy analysis on over 1,500 apartment communities. Mr. Oates has developed a state-of-the-art energy analytical program designed to effectively analyze and monitor energy consumption for thousands of accounts. He has identified and overseen hundreds of energy conserving projects saving building owners millions of dollars.

Maria Phelps

Maria Phelps

Accounting Manager

Maria serves as Flow’s Accounting Manager. For over ten years she has managed everything related to utility bill processing and payments. Her meticulous attention to detail ensures the accuracy of client’s accounts payable and general ledger files. Maria enjoys reading, spending time with family and friends, and rooting for the Maryland Terrapins.

Luis Merchan

Luis Merchan

National Account Manager

Luis has more than 17 years of experience solving utility and energy problem for the property management industry. You will often find him at properties trouble shooting difficult problems. Luis holds an Engineering degree and a Master’s in Business Administration. After work he enjoys coaching soccer and sits on the Executive Board of the PTA for his children’s school.

Amber Frazier

Amber Frazier

Utility Manager

Amber Frazier leads the Utility Management team at Flow. She specializes in transitioning utilities for multi-family and commercial properties during acquisitions, dispositions, and property management changes. After work Amber enjoys her free time with her three daughters.

Stephanie Francisco

Stephani Francisco

Resident Billing Manager

Stephani leads the Resident Billing Team at Flow. She is well versed in multiple submetering systems and property management software platforms. Stephani is very family oriented, and enjoys cooking, decorating, and spending her free time making memories with her daughter and huge family.

Don DeLude

Don De Lude

Director of Marketing

Don DeLude leads Flow’s marketing and sales efforts and enjoys the daily challenge of helping clients save money and reduce energy consumption. With over 20 years of experience servicing the multi-family community Don is active in many industry associations. After work you can find Don building and riding bicycles along with spending time with his wife Elaine and their three boys.